I am having trouble logging into my customer account(1) If you are receiving the below error message when trying to sign in
Please confirm that your customer account email address is entered in correctly
Your account may be under a different email address that you own
You do not have a customer account under this specific catalog at https://chh.ce21.com. You can create a new customer account by following this link
(2) If you are receiving the below error message when trying to sign in
Please confirm you have entered your password in correctly and do not have CAPS Lock engaged on your keyboard
Please reset your password by clicking on this link and entering in your customer account email.
or
Click the "Send Email Login Link" button which will email you a link for a password-free sign-in.
If you don't know what your user information is, please reach out to customer support for further assistance or to have your login information reset.
I am not receiving a reset password emailRESET PASSWORD VIA BROWSER
When requesting a password reset, it can take up to 5-10 minutes to appear in your email.
Be sure to check your junk/spam folders in your email client.
If you still haven't received the reset password email after 10 minutes and checking your junk/spam filter, please contact support or see the SMS solution below.
RESET PASSWORD VIA CELL PHONE/TEXT MESSAGE (SMS)
If you have your mobile phone number already entered into your customer account, you can additionally send a password reset code to your cell phone via text message (SMS)
The below image will show when you follow the Reset Password process and have your mobile phone number previously entered into your customer account:
How do I access my Certificate?You can always access your certificate 24/7/365 within the platform.
Your certification process / certificate is always located in your customer account. Access by clicking on the Certificate button within your program list.
Please note that once you have completed your certification steps, you have the option to print your certificate or email a copy to yourself (or even another). These options can be accessed at any point within your customer account.
How do I update my email address or password on my account? UPDATE EMAIL ADDRESS
To update your email address, please log into your customer account and select the “Change Email" button below your profile photo.
Enter your new email address then enter it a second time to confirm it, and click the "Update Email" button
UPDATE PASSWORD
To update your password, please log into your customer account and select “Change Password” button below your profile photo.
Enter your new password, enter it again and click the "Update Password" button
Programs
What is an Self Study?The Self Study is a streaming program that allows you to watch at your convenience.
This program type can be:
Paused
Rewatched (as many times as ou desire)
Watched in sections on multiple days/devices
In short, you have full control on whether you wish to watch the Self Study in one sitting or whether you want to watch sections on multiple days. The Program Viewer will remember your location in the video so you can watch at work and resume where you left off at home!
What is a Live Zoom?A Live Zoom is delivered via Zoom video conferencing (with audio and video) that is conveniently live-streamed directly to your computer or mobile device.
Since this is a live broadcast, you attend on a specific date and time. A Live Zoom cannot be paused on the broadcast date as the program is delivered in real-time.
You should havethe free Zoom app installed on your computer or device ahead of time. For computers, download from Zoom.us here. If you are on a mobile device, search on Zoom in the app store and simply install the app.
You can test Zoom and your Internet connection by visiting this perpetual Zoom Test Page.
Simply click on the correct Launch button in your account to attend the Live Zoom.
How do I access my Certificate?You can always access your certificate 24/7/365 within the platform.
Your certification process / certificate is always located in your customer account. Access by clicking on the Certificate button within your program list.
Please note that once you have completed your certification steps, you have the option to print your certificate or email a copy to yourself (or even another). These options can be accessed at any point within your customer account.
Technical Issues
My video is stuck or has stopped playingIf your video has dropped audio or has stopped playing altogether, please try refreshing your entire viewer page by going to the Help tab in the viewer and clicking on the "Reload Viewer" text link to refresh the page and reload the program.
If you are unable to locate the Help tab on the video viewer page, please locate and click the Reload/Refresh icon on your web page. The reload/refresh icon is usually a clockwise turned arrow icon located near the web address on the web page.
If reloading the page, as shown above, does not resolve the issue, you may try closing your web browser entirely and reopening it and navigating back to the program, and relaunching the program.